online refund & return policy
Your complete satisfaction is our ultimate goal. You may return any item shipped by naturalenabrands.com, as long as it meets the following conditions:
You should return the item to us within 30 days of receipt.
We do not accept items back that have been opened or used unless the product is damaged or defective.
Some items cannot be returned for a refund:
Any items purchased from our store cannot be returned unless they have a manufacturer defect. When you receive your order, please check to make sure these items are as ordered. We will credit or exchange unused, defective items in their original packaging only. Items returned without original packaging or after 30 days will not be refunded.
Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact customer care for further assistance.
Damaged, Defective, or Incorrect Items
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Support immediately; Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.
Special Offers & Promotions
If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.
Return Shipping and Processing
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Please pack your return shipment securely to ensure that the items are not damaged in transit.
We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.) In other cases, a return postage fee of $4.99 will apply.
Once we receive your return, we will issue a credit or refund within 30 days and send you an email confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.